Here is an appreciation letter we received from Mr. John Eltermann on behalf of FDA - DEPARTMENT OF HEALTH & HUMAN SERVICES - as a result of the real time Loggers Training we held at FDA in October 21^st 2014. We reproduce the contents of the letter bellow.

Use of heat is quintessential for pharmaceutical and biopharmaceutical processes and impacts the critical quality attributes (CQA) of pharmaceutical products. Heat is used for cleaning, sterilization and specific unit operations involving a large variety of equipment which must be maintained in a state of validation throughout the product life cycle (development, transfer, validation, commercial manufacturing ...)